Crowdsourcing

E was just sent out a great e-mail about Satisfaction a “People-Powered Customer Service” site.

I learned about Satisfaction today while reading a post on the Oreilly Radar –and then came across an article (you may have seen it) from Newsweek (Crowdsourcing Customer Service) on crowdsourcing, another form of collective intelligence activity.

At this time, I find this part of the technology most interesting:

“When you start a topic Satisfaction feeds up similar conversations and answers. Eliminating redundant
 emails to the company frees up resources to better handle your unique issue.”